- Accurate Sales Order Processing – Receive, verify, and process sales orders accurately so the right products, quantities, and delivery requirements are confirmed for fulfillment.
- Delivery Plan Creation & Daily Dispatch Coordination – Convert confirmed orders into an efficient daily/weekly delivery plan that enables the delivery team to deliver on time with optimal route and truck utilization.
- Distributor Order Management (3PL / Logistics Distributor) – Manage orders sent to the logistics distributor and closely follow up to ensure products are delivered to customers on-time and in-full.
- Order Fulfillment Performance (OTIF) & Exception Handling – Monitor order-to-delivery progress and resolve exceptions quickly (stock issues, delivery delays, customer changes) to protect service level and customer satisfaction.
- Customer & Internal Communication – Provide clear, timely communication to Sales, delivery teams, and relevant customers on delivery commitments, changes, and issues to maintain trust and alignment.
- Reporting, Documentation & Process Discipline – Maintain accurate order and delivery records and report performance results to support operational control and continuous improvement.
Requirements
Basic Level of Experience (minimum 1 year of job-related experience/internship)
Bachelor’s Degree
Planning & Organizing – turn orders into executable delivery plans.
Attention to Detail / Accuracy – order entry, SKU/qty/address correctness.
Communication & Customer Focus – coordinate clearly under time pressure.
Skill in Microsoft Office (Advance)
Language: Good English in speaking, writing, listening, and reading
