Job Description
- Handle incoming and outgoing calls professionally and efficiently.
- Generate revenue by making call to key Wholesale following the call-plan list assigned by line manager
- Provide accurate product, service, and promotion information to customers.
- Record customer orders, complaints, and feedback in the system.
- Resolve customer issues promptly or escalate to relevant departments when needed.
- Maintain updated knowledge of company products, services, and policies.
- Ensure high levels of customer satisfaction and service quality.
- Generate daily call reports and provide feedback to management.
- Support sales and distribution teams with order confirmations and follow-ups.
- Achieve monthly and quarterly sales online targets as assigned.
- Provide support after-sales and resolve customer issues promptly.
- Maintain accurate online sales records, customer information, and reports in excel file.
- Support ASM in collecting documents from SD to compile in logbook and submitting to Finance team.
Requirement
- Bachelor’s degree in Business, Sales, Marketing, or
a related field. - At least 1–3 years of experience in customer
service, telesales, or sales support roles. - Strong communication skills with proven ability to
handle inbound and outbound calls professionally. - Demonstrated ability to achieve sales targets and
manage customer follow-ups effectively. - Proficient in Microsoft Excel and experienced in
maintaining accurate sales and customer records. - Good coordination and problem-solving skills to
work with sales teams and internal departments.
